How to Respond to Negative Reviews

Recently a colleague gave a good business tip on responsiveness. Another member of our referral group had contacted him about getting some services done at around 10 PM one night. The next morning around 6 AM he awoke to find that he had not only gotten a response,...

There’s a Dinosaur in the House!

Johnny, a young boy, wakes up one day to find a small dinosaur about the size of a dog in his room. He gets out of bed and runs to his mother. “Mother”, he exclaims, “there’s a dinosaur in the house!”. “Oh son”, she replies, “you have the most vivid imagination.”...

What to Do When Business is Slow

If you’re a small business in Arizona, you know there’s a slow season. It happens every year after winter visitors go back north to get out of the blazing summer heat. Most businesses start cutting back on staff work hours or even business hours in order to save some...

How to Use Social Media

  One thing is certain: social media is here to stay. Whether you’ve dabbled in facebook or twitter already or are finally now considering how to use these sites to grow your business (what took you so long?), this post will answer the most pressing questions...

Tough Times Crown Cash Flow As King

Today we outline one of the main areas where business owners who want to both survive in today’s economic climate and emerge from it poised for growth (or sale) can focus their energies: quantifying cash flow. For more on cash flow read this post. As you consider ways...