How to Respond to Negative Reviews

Recently a colleague gave a good business tip on responsiveness. Another member of our referral group had contacted him about getting some services done at around 10 PM one night. The next morning around 6 AM he awoke to find that he had not only gotten a response,...

There’s a Dinosaur in the House!

Johnny, a young boy, wakes up one day to find a small dinosaur about the size of a dog in his room. He gets out of bed and runs to his mother. “Mother”, he exclaims, “there’s a dinosaur in the house!”. “Oh son”, she replies, “you have the most vivid imagination.”...

What to Do When Business is Slow

If you’re a small business in Arizona, you know there’s a slow season. It happens every year after winter visitors go back north to get out of the blazing summer heat. Most businesses start cutting back on staff work hours or even business hours in order to save some...