How to Respond to Negative Reviews

Recently a colleague gave a good business tip on responsiveness. Another member of our referral group had contacted him about getting some services done at around 10 PM one night. The next morning around 6 AM he awoke to find that he had not only gotten a response,...

There’s a Dinosaur in the House!

Johnny, a young boy, wakes up one day to find a small dinosaur about the size of a dog in his room. He gets out of bed and runs to his mother. “Mother”, he exclaims, “there’s a dinosaur in the house!”. “Oh son”, she replies, “you have the most vivid imagination.”...

Fraud: Do You Know It When You See It?

The subject of employee dishonesty is a delicate one. Owners generally want to trust their employees, and given all the other battles owners fight on a daily basis, they are often not as vigilant as they can or should be. Vigilance requires an investment of time and...